Recently I have been busy cleaning out my garage. In an old faded box I found a CB radio I used to take on the road during sales trips in years past. The CB had an 800 number on it for customer service. Even though it had been 20 years, I thought I would dial the number. When the human answered the phone, "GE Service," I was stunned.
I have gotten used to all the recordings. You know the ones. When you call, even though you might call at the very instant they open, the friendly recording lets me know they are busy helping customers. If it is a medical provider, they are nice enough to say, "If you need help, call 911."
It seems that 911 is the total health care provider these days. In fact it seems that the attitude is that service is never included in the product. People are just too busy doing more important things than the business they are in.
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